Crickets Casino Terms & Conditions – Full Guide in English

Welcome to Crickets Casino. This platform is operated by Crickets Casino International Limited. These terms and conditions ("Terms") apply to the website, mobile app, and all other services offered.

By using any of Crickets Casino's services, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use our platform.

Crickets Casino reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.

To use Crickets Casino's services, you must meet the following eligibility criteria:

• You must be at least 18 years of age.
• Online gaming is not legally prohibited in the country or region where you reside.
• You are registering under your own name and are not acting on behalf of anyone else.
• You are not on any government-sanctioned prohibited persons list.
• You are of sound mind and are using the platform voluntarily.

When registering at Crickets Casino, you must provide accurate and truthful information. We reserve the right to close any account found to have been registered using false details.

You are solely responsible for the security of your account. Never share your password with anyone. If you notice any suspicious activity, contact Crickets Casino support immediately.

Crickets Casino complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. You may be asked to verify your identity at any time.

KYC verification is typically required in the following situations:

• When making your first withdrawal.
• If total deposits exceed a specified threshold.
• At any time where unusual activity is suspected.
• Large withdrawal amounts (above a specified threshold).

Documents typically required include: National ID (NID), passport, or driving licence, along with a utility bill or bank statement as proof of address.

Crickets Casino accepts deposits via Mobile Pay, Nagad, Rocket, and bank transfer. Please keep the following in mind when making a deposit:

• Deposits must be made only from a payment account registered in your name.
• Using a third-party payment account is strictly prohibited.
• Once a deposit is successful, funds will be credited to your account balance immediately.
• There are no service charges on deposits — however, your mobile banking provider may apply their own fees.

To withdraw funds from Crickets Casino, certain conditions must be met. The applicable withdrawal rules are outlined below:

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made to a bank or mobile banking account registered in your name.
• The minimum withdrawal amount is ৳500.
• Wagering requirements must be met before withdrawing bonus winnings.
• Daily maximum withdrawal limits are determined by your account tier.

Crickets Casino offers a variety of bonuses and promotional offers. Each offer comes with its own specific terms, which are listed alongside the offer. However, some general conditions apply to all bonuses:

• Each bonus offer applies once per person, household, IP address, or device.
• Specific wagering requirements must be fulfilled before bonus funds can be withdrawn.
• Only real money bets count toward wagering requirements — bets placed with bonus funds do not.
• If wagering requirements are not met within the specified timeframe after a bonus is claimed, the bonus will be forfeited.
• Crickets Casino reserves the right to withdraw any bonus at any time.

The following general rules apply when placing bets at Crickets Casino. Individual games or betting markets may also have their own specific rules.

• Once a bet is confirmed, it cannot be cancelled unless a technical error is proven.
• If an event is cancelled or suspended, all related bets will be voided and stakes returned.
• Crickets Casino reserves the right to void any bets placed at incorrect odds resulting from a system error.
• Crickets Casino is not responsible for any disconnection from live betting due to internet connection issues.
• The maximum payout limit is set individually for each game or event.

The following activities are strictly prohibited on the Crickets Casino platform. Violations may result in account closure and forfeiture of funds:

• Creating multiple accounts or operating multi-accounts.
• Bonus abuse or bonus arbitrage.
• Selling, transferring, or allowing others to use your account.
• Match fixing or any other form of unethical betting activity.
• Using software, bots, or automated systems to place bets.
• Attempting to hack or carry out a cyberattack on the platform's systems.
• Harassing or threatening other users.
• Using the platform for money laundering purposes.

Crickets Casino may temporarily suspend or permanently close an account under the following circumstances:

• If a Terms & Conditions violation is proven.
• Failure to provide required documents for KYC verification.
• If registration using false information is proven.
• If the account is identified as belonging to a minor.
• Extended inactivity (more than 12 months).
• Upon requesting self-exclusion.

Any remaining balance at the time of account closure is generally refunded; however, it may be forfeited in cases of terms and conditions violations.

Crickets Casino is deeply committed to responsible gaming. We believe entertainment should never become a problem.

• Each user can set their own daily, weekly, or monthly deposit limits.
• A temporary account cooling-off option is available for a set period of time.
• Permanent Self-Exclusion can be activated for a period of 6 months to 5 years.
• If signs of gaming addiction appear, our support team is here to help.

Crickets Casino takes the privacy of your personal information very seriously. The information you provide is used solely for the following purposes:

• Account management and identity verification.
• Payment processing and fraud prevention.
• Customer support services.
• Fulfillment of legal obligations.
• Promotional communications with your consent.

We never sell your personal information to third parties. To learn more, visit our Privacy Policy Read.

If a dispute arises between you and Crickets Casino, please follow the process below:

• Step 1: Please contact our support team via live chat or email first.
• Step 2: We will provide an initial response within 72 hours of receiving your complaint.
• Step 3: Complex cases will be escalated to senior management, with a resolution target of 7 business days.
• Step 4: If an internal resolution cannot be reached, the matter may be referred to an independent third-party mediator.

Crickets Casino reserves the right to modify these Terms & Conditions, in part or in full, at any time. Members will be notified of significant changes via email or on-platform notifications.

Continued use of the platform after any changes constitutes acceptance of the updated Terms & Conditions. These terms shall be interpreted in accordance with international law.